Last Updated on July 8, 2024 by Satish Mishra
What do you think; finding a bridegroom or bride online is that easy? No it is not.
It should be very clear for all the online matrimonial websites like Shaadi.com, Jeevansathi.com etc, and agencies like wedding wishes not to over commit or over promise in their attempts to allure a customer.
Because when the promises go unfulfilled then consumer courts go to the consumer way. It is real difficult to explain the terms & conditions of services to the Consumer Courts. The best you can do is to create filters which will be taken as consent from the other party.
Also Read- CONSUMER COMPLAINT AGAINST MATRIMONIAL WEBSITES
But what if a party changes his \her likes\dislikes afterwards. Then these agreements come to an end and probably you have to give refund. Simple!
This is what exactly happened here. Brief facts of the case:
- Agency wedding wishes contacted complainant for their doctor daughter to be registered under “Royal Member”.
- Her preference was a jatt family living in the tricity.
- Agency promises that they would give her appropriate matches within 9 months and upload 18 preferable profiles in their account.
- But the profiles sent did not match the criteria and hence complainant terminated the contract and asked for refund.
Also Read- Consumer Complaint against Marriage Websites
- Agency Defence: Their agreement doesn’t ensure 100% assurance rather was meant only up to uploading of profiles. But this argument did not found any sympathies of Hon’ble Consumer Courts.
- Hence, Court ordered refund of entire amount Rs 50k with 9% interest, 12k compensation and litigation expenses to the aggrieved party.
Also Read- Police Complaint for Fake Online Profile
Thus, it is very important for those who are looking for their marriage partners through online Matrimonial websites to read terms & conditions.
Or
Also Read- Beware of Fraud on Matrimonial Websites
Take the help of best Matrimonial websites Lawyer\Advocate in Chandigarh, Panchkula, and Mohali for your case.
Dial 99888-17966 for more info.